Terms & Conditions

Loyalty Card Holders Terms & Conditions
of Promotion as at 23 February 2024.

GENERAL RULES  BELOW – ALL APPLY TO EACH INDIVIDUAL PROMOTION

• When registering for the loyalty scheme, person’s must indicate that they are over 18 to receive certain drinks promotions & discounts. Persons may still be asked for proof of age as per the Manx licensing laws, all conditions and acceptable forms of Identification still apply. Service will be refused to anyone who it appears, or cannot prove they are 18 years of age.
• The company reserve the right to alter / change / the promotion at any time for whatever reason. The company reserve the right to refuse service for any reason / or deny discounts or promotions to any person or group for any reason whatsoever, should the company feel there is sufficient reason too, or that the promotion has been abused in anyway.
• None of the promotions on the loyalty cards will run during the following dates every year; ISLE OF MAN T.T., MANX GRAND PRIX / FESTIVAL OF MOTOR SPORT, DECEMBER 1^st – 31^st
• The company holds the final decision on any dispute whatsoever.
• The card MUST be registered to receive this promotion
• The customer MUST hand over their card to the server to receive the promotion
• Any customer who has forgotten their card on the day, cannot ask for the discount another time when producing the card at a later date (i.e. the card must be given at the time – and the discount will only be given on the day.
• Any customer who has forgotten their card, if they are entitled to some sort of free product whatsoever, cannot claim the prize until their card has been shown
• Only one promotion can be redeemed at any one time, this is purely because the till system cannot do more than one promotion discount per bill.
• The promotions are available at Jaks Bar & Smokehouse, The Barbary Coast Venues and Frank Matcham’s only, and no other venues whatsoever.
• Redeeming any promotion/prize can be done at the venues as above, and no other venues whatsoever.
• Not in conjunction with any other promotion on food or drinks in Jaks Bar & Smokehouse, The Barbary Coast Venues and Frank Matcham’s.

5% OFF ALL FOOD AND DRINKS – ALL DAY – EVERYDAY;

• On handing in your card, you will receive a 5% deduction on any bill/transaction. Whether for one item, or a full bill.
• The 5% discount applies to both food and drinks
• The discount applies to snacks and hot drinks also

KIDS EAT FREE WEDNESDAYS;

• Terms and conditions: Promotion valid and applicable at Jake Bar & Smokehouse on Wednesday evenings from 4pm-9pm. Kids must order items from the kids menu only. Whippy ice cream included. Drinks not included. Only children aged 12 and below can receive the promotion. Anyone over this age will be considered an adult, and will have to pay for the meal. Offer is valid ONLY upon the purchase of an adults meal from the menu (appetisers and light bites will not be considered a main meal). Any platter ordered will be classed as one meal only and only one kids meal will be deducted from your bill – this is due to our till system and cannot be changed. Each adult meal purchased will entitle the table to one child’s meal: Therefore 1 adult meal = 1 child’s meal. Management have the right to remove this offer at anytime, and without prior notice. The managements decision is final and binding.

GRAND NATIONAL COMPETITION;

GIFT VOUCHERS  –  TERMS AND CONDITIONS

Vouchers cannot be redeemed for cash

Vouchers can be used to purchase drinks or food and can also be collected if the customer wishes to do so.
Vouchers are valid for one year only from the date of the sale. This is non-negotiable, and any voucher that may be tried to be redeemed after this time will not be accepted under any circumstances.

Any promotions available at the time of redemption will also be valid.

Purchases must be made on the voucher within the Jaks Group of venues; these are not redeemable at other venues.

The Jaks Group of venues includes Jaks Bar & Smokehouse, Barbary Coast Grill & Bar Douglas, Frank Matcham’s Cocktail & Music Bar, Barbary Coast Grill & Social Ramsey, and Barbary Coast Grill & Tavern Peel.

When redeeming a voucher, please pass it to your server at the point of payment so it can be redeemed.

Vouchers purchased online must be printed off and handed to your server. Please DO NOT try to show the server the digital copy on your phone. The hard copy must be handed over for redemption.

Online vouchers are digitally stored on the company’s database once they are purchased and redeemed so that the company knows when a voucher has been used. Any customer trying to use a digital voucher more than once will be prosecuted. The manager, staff member, or director who decides that a voucher has already been used will make this decision, which will be final and binding.

Vouchers purchased at any Jaks group venue will have a till receipt stapled to a piece of card. We must be given the till receipt part of this at the point of redemption. Anyone not providing the till receipt copy, and only the card copy, will not be able to redeem, as the till receipt copy has the unique redemption number within.

When redeeming a voucher, the total amount MUST be redeemed. If there is a balance remaining on the voucher at the point of redeeming, we CANNOT::

• Give cash change
• Provide another voucher for the remaining balance

Customers may purchase items to take out with them to use up any remaining balance, for example a bottle of wine, or some soft drinks.

The manager’s or directors’ decision on any issues regarding voucher redemption will be final. Should the manager, staff, or directors feel that the voucher is being abused in any way, they will not allow it to be used, and their decision will be final.